All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
99.94 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.96 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
99.94 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Increased Flag rate for Video Reports
Resolved - Between 13:10 UTC and 14:23 UTC, a majority of Live Video reports processed in all regions were incorrectly flagged for payload integrity. This was caused by a recent code changed that has been rolled back. All impacted reports were rerun within 2 hours of the incident being resolved.

We apologize for the inconvenience this has caused.
Feb 12, 19:00 UTC
Feb 11, 2025
Studio webhooks delivery partial outage
Postmortem - Read details
Feb 18, 17:53 UTC
Resolved - On the 10th February 2025 around 17:34 UTC, a dependency upgrade, scoped to the component responsible for sourcing webhooks system, was deployed to production which caused a partial outage in the delivery of webhooks for Studio, affecting ~38% of traffic in the CA and US regions, for the duration of incident. There was no impact in EU.
Feb 11, 18:30 UTC
Workflow errors and latency
Postmortem - Read details
Feb 14, 10:36 UTC
Resolved - We're seeing elevated workflow errors on creation and completion for Studio customers. Slower latency in general is also observed on EU region.

incident started at 14:19 UTC and resolved at 14:36 UTC.
Feb 11, 14:00 UTC
Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Dashboard Users unable to Login
Resolved - This incident has been resolved.
Feb 5, 19:21 UTC
Monitoring - We are monitoring an issue where Users were unable to login when trying to access the Dashboard in the EU region.

The issue started at 17:38 UTC and a fix was deployed at 18:51 UTC.

Users that were already logged in into the Dashboard were unaffected.
Feb 5, 19:10 UTC
Feb 4, 2025
Increased turn around time for Autofill on all regions.
Resolved - We have identified a temporary spike in turnaround time for our Autofill product, which has already been resolved. We apologise for any inconvenience this may cause.
Feb 4, 16:14 UTC
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