All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Applicant Form Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
99.96 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 5, 2025

No incidents reported today.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025
Qualified Electronic Signature failures
Resolved - This incident has been resolved. QES tasks are being processed as normal.
Sep 2, 23:38 UTC
Monitoring - The maintenance is over. Service has resumed.
Sep 2, 23:22 UTC
Identified - Our third-party provider is performing maintenance. All Qualified Electronic Signature capture tasks are stuck in progress. Potential interruption expected up until 00:00 UTC
Sep 2, 22:00 UTC
Identity report is experiencing increased TaT (excluding UK, US applicants)
Resolved - This incident has been resolved
Sep 2, 01:40 UTC
Update - One of our third-party providers continues experiencing technical difficulties. Applicants from locations outside of US and UK are facing increased Turnaround Times (TaT)
Sep 1, 22:59 UTC
Identified - One of our third-party providers is experiencing technical difficulties. This impacts Turnaround times of our Identity reports.
Sep 1, 22:20 UTC
Sep 1, 2025
Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Identity Enhanced is experiencing a major decrease in TaT for applicants globally (excluding UK, US applicants)
Resolved - This incident has been resolved. New reports are being processed as normal.

Pending reports created during the incident are being retried and these are expected to complete within the next hour.
Aug 28, 12:15 UTC
Monitoring - The service is beginning to stabilize. However, a portion of identity reports (for applicants from locations outside of US and UK) are still experiencing slower Turnaround times (TaT) from the technical difficulties of the provider.
Aug 28, 11:31 UTC
Identified - One of our third-party providers is experiencing technical difficulties.
Aug 28, 11:22 UTC
Investigating - We are currently investigating this issue.
Aug 28, 10:33 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

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