All Systems Operational

About This Site

SECURITY BULLETIN


There has been a recent uptick in phishing attacks targeting financial services companies. Out of an abundance of caution, we strongly recommend that customers take steps to prevent account compromises.

Multifactor authentication is required for all Onfido dashboard access, and we are continuing to evaluate additional safeguards available to customers while enabling access for your administrators. We recommend that all customers implement SSO (see set up instructions here), use strong passwords, and review your user accounts regularly.

If you have questions, reach out to your account rep or our support team at identity-support@entrust.com

Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.97 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.93 % uptime
Today
Webhooks ? Operational
90 days ago
99.95 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
99.89 % uptime
Today
Device Intelligence Operational
90 days ago
99.98 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.93 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
99.98 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 16, 2025

No incidents reported today.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Postmortem - Read details
Oct 13, 14:06 UTC
Resolved - This incident has been resolved.
Oct 9, 13:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 13:50 UTC
Investigating - We've identified an increase in webhooks latency affecting the EU region.
Oct 9, 13:17 UTC
Resolved - The issue on the provider's side was resolved. All the affected reports will be fixed.
Oct 9, 12:54 UTC
Update - Our provider has identified the issue and is actively working on a fix.
Oct 9, 12:28 UTC
Update - The issue is identified, and the provider is working on the fix, but does not provide an ETA yet.
Oct 9, 11:29 UTC
Update - Our provider is working on fixing the issue.
Oct 9, 10:36 UTC
Identified - We are in contact with our providers in order to resolve this issue as soon as possible
Oct 9, 09:45 UTC
Update - We are continuing to investigate this issue.
Oct 9, 09:42 UTC
Investigating - TaT of Identity Enhanced are affected and could be lower than usual.

We are in contact with our providers in order to resolve this issue as soon as possible

Oct 9, 08:35 UTC
Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.