All Systems Operational

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SECURITY BULLETIN


There has been a recent uptick in phishing attacks targeting financial services companies. Out of an abundance of caution, we strongly recommend that customers take steps to prevent account compromises.

Multifactor authentication is required for all Onfido dashboard access, and we are continuing to evaluate additional safeguards available to customers while enabling access for your administrators. We recommend that all customers implement SSO (see set up instructions here), use strong passwords, and review your user accounts regularly.

If you have questions, reach out to your account rep or our support team at identity-support@entrust.com

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
QES Operational
90 days ago
99.96 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
99.94 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 25, 2025

No incidents reported today.

Sep 24, 2025
Increased document report TaT in the EU cluster
Resolved - This issue is now resolved: Increased document report TaT in the EU cluster.

A modest number of the queued manual reports remain and are expected to be cleared soon.

We take great pride in running a robust and reliable service, and we're working hard to ensure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Sep 24, 17:29 UTC
Update - The fix has proven to be effective, and we are now processing live document reports within the expected TaT, given that processing is automatic-only. For document reports that require manual processing, we are clearing the backlog as quickly as possible and hope to return to normal TaT within the next 3 hours.

Please bear with us while we get back on our feet, and we appreciate your patience during this incident.
Sep 24, 16:36 UTC
Monitoring - We have implemented a fix for this issue.

We are closely monitoring to ensure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.
Sep 24, 15:37 UTC
Identified - We have identified an issue in our EU region that is negatively impacting the document report TaT. A fix has been implemented, and we are currently monitoring its effectiveness.
Sep 24, 14:57 UTC
Sep 23, 2025
Increase of withdrawn device intelligence reports
Resolved - All withdrawn reports were re-run.

In progress workflow runs should be resumed now.
Sep 23, 10:40 UTC
Monitoring - We have rolled back a faulty deployment that caused device intelligence reports to be withdrawn. We are currently re-running them.

Studio workflow runs that are in progress will be resumed once the device intelligence reports are re-run.

This disruption lasted for 1 hour between 07:04 UTC and 08:06 UTC.
Sep 23, 10:08 UTC
Sep 22, 2025

No incidents reported.

Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.

Sep 17, 2025
Delays in Webhook delivery in EU region
Postmortem - Read details
Sep 22, 13:07 UTC
Resolved - This incident has been resolved.
Sep 17, 21:16 UTC
Monitoring - The issue has been resolved, webhook delivery is back to normal. We continue to monitor.
Sep 17, 20:52 UTC
Investigating - We are currently investigating this issue.
Sep 17, 20:34 UTC
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Classic dashboard results latency
Resolved - This incident has been resolved.
Sep 13, 19:34 UTC
Monitoring - A fix has been implemented. The team is now monitoring the performance and ensuring the correct propagation of all check results.
Sep 13, 19:00 UTC
Investigating - We've identified latency updating classic dashboard results around 18:00 UTC.
Sep 13, 18:57 UTC
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

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