All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.97 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
90 days ago
99.99 % uptime
Today
Facial Similarity Operational
90 days ago
99.99 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
99.99 % uptime
Today
Webhooks ? Operational
90 days ago
99.99 % uptime
Today
Known faces Operational
90 days ago
99.99 % uptime
Today
Autofill ? Operational
90 days ago
99.99 % uptime
Today
QES Operational
90 days ago
99.99 % uptime
Today
Device Intelligence Operational
90 days ago
99.95 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
90 days ago
99.99 % uptime
Today
Facial Similarity Operational
90 days ago
99.99 % uptime
Today
Watchlist Operational
90 days ago
99.99 % uptime
Today
Identity Enhanced Operational
90 days ago
99.99 % uptime
Today
Webhooks ? Operational
90 days ago
99.99 % uptime
Today
Known faces Operational
90 days ago
99.99 % uptime
Today
Autofill ? Operational
90 days ago
99.99 % uptime
Today
Device Intelligence Operational
90 days ago
99.99 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
99.96 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 22, 2025

No incidents reported today.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Facial Similarity and Known Faces service degradation
Postmortem - Read details
Mar 21, 11:32 UTC
Resolved - All reports have been recovered. We're now back to normal processing and the incident is over.
Mar 13, 19:21 UTC
Monitoring - We're monitoring the run of pending reports. Almost done now. As previously stated, ongoing processing is back to normal. We'll update again once all pending reports affected during the incident have been recovered.
Mar 13, 19:07 UTC
Identified - A bad query has been identified as the main culprit. We continue to investigate the issue.
Mar 13, 18:37 UTC
Update - Processing times are back to normal for ongoing reports. There are some pending reports being automatically re-run by our graceful handling of errors as we update this incident page. We are continuing to investigate the issue.
Mar 13, 18:24 UTC
Investigating - We are currently investigating higher processing times for Facial Similarity and Known Faces reports in the EU region.
Mar 13, 18:06 UTC
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
Smart Capture Link - Service Outage
Resolved - The issue affecting the Smart Capture Link due to expiration of the onfido.app has been resolved.

While the issue has been resolved, we will continue to closely monitor the service to ensure full stability and address any potential lingering effects.
Mar 8, 19:06 UTC
Monitoring - While the domain renewal changes have propagated, some users may still experience intermittent issues.

Next Steps
* We are actively monitoring the situation
Mar 8, 18:32 UTC
Identified - Issue Summary
The Smart Capture Link service is currently unavailable due to an expired domain (onfido.app), which caused disruptions in domain resolution.

Current Actions Taken
* The onfido.app domain has already been renewed
* We will provide updates as soon as we have more information on restoration progress.
Mar 8, 17:13 UTC
← Incident History Powered by Atlassian Statuspage