All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Right To Work Operational
Webhooks ? Operational
Known faces Operational
90 days ago
100.0 % uptime
Today
Face authenticate Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Webhooks ? Operational
Known faces Operational
90 days ago
100.0 % uptime
Today
Face authenticate Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Webhooks ? Operational
Known faces Operational
90 days ago
100.0 % uptime
Today
Face authenticate Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023
Elevated error rate affecting Autofill in EU region
Postmortem - Read details
Mar 24, 16:50 GMT
Resolved - We have experienced elevated error rates impacting Autofill between 15:05 and 15:30 GMT, affecting all clients.

We have identified the issue and released a fix immediately.

All systems are back to normal
Mar 23, 15:00 GMT
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Increased latency on check processing in the EU region
Postmortem - Read details
Mar 24, 14:57 GMT
Resolved - This issue is now resolved: Increased latency on check processing in the EU region.

As the issue stands resolved, we expect a higher TaT for checks that need manual review as our backlog grew during this incident. So please bear with us while we clear all the backlog created and resume the typical TaT.

We take a lot of pride in running a robust, reliable service and are working hard to ensure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Mar 17, 22:45 GMT
Update - We are continuing to monitor for any further issues.
Mar 17, 22:20 GMT
Monitoring - We have identified the source causing the increase of latency and implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Mar 17, 22:19 GMT
Investigating - We've currently experiencing issues that are negatively impacting latency on check processing in the EU region.

Our next update will be in 15 minutes. Thank you for your patience.
Mar 17, 22:01 GMT
Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

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