All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.96 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Check Processing Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020
AWS Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Oct 25, 11:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 05:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 11:39 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 11:38 BST
Scheduled - Please note that we will be performing scheduled maintenance to upgrade our Amazon Web Services Servers on the following date/times:

European Servers
When: October 25th, 5AM - 8AM UTC / 12AM - 3AM EDT

United States/Canada Servers
When: October 25th, 8AM - 11AM UTC / 3AM - 6AM EDT

During this time you may experience a disruption in service and/or increased latency or error rates.

We thank you for your understanding and are sorry for any inconvenience this may cause.
Sep 26, 18:31 BST
Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020
Drop in pass rates for document checks affecting some document types
Resolved - This issue is now resolved.

We will be identifying the affected checks and follow up with our affected customers.
Oct 15, 17:08 BST
Monitoring - We have identified and implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected.
Oct 15, 16:34 BST
Investigating - We've been alerted to a drop in pass rates affecting some document types. We are investigating the issue
Oct 15, 16:25 BST
Oct 14, 2020

No incidents reported.

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