All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
API Operational
Dashboard Operational
Applicant Form Operational
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Webhooks Operational
Known faces Operational
Autofill Operational
QES Operational
Device Intelligence Operational
UK EVisa Operational
USA (us.onfido.com) Operational
API Operational
Dashboard Operational
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Webhooks Operational
Known faces Operational
Autofill Operational
Device Intelligence Operational
Canada (ca.onfido.com) Operational
API Operational
Dashboard Operational
Document Verification Operational
Facial Similarity Operational
Webhooks Operational
Known faces Operational
Autofill Operational
Device Intelligence Operational
JS SDK Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

QES tasks cannot be completed
Resolved - The service is operational and stable.
Nov 12, 18:03 UTC
Monitoring - The service is operational again.
Tasks which have been waiting for the issue to be fixed are now completed.
Nov 12, 17:48 UTC
Identified - The issue is caused by an outage at one of our providers. We're monitoring their progress toward a fix.
Nov 12, 17:29 UTC
Investigating - We are investigating an issue with one of our provider, which makes the completion of QES impossible. Those will be delayed until we solve the issue.
Nov 12, 17:19 UTC
Degraded performance for Facial Similarity, Known Faces, Repeat Attempts in CA
Resolved - This incident has been resolved. We apologize for this disruption.
Nov 12, 16:59 UTC
Monitoring - The resources have been updated and infrastructure is stable. The affected services are operating normally.
Nov 12, 16:49 UTC
Update - We have stabilised the current infrastructure and we are working with our provider to deploy improved resources.
Nov 12, 16:12 UTC
Identified - The root cause was identified and we are working on a solution for the issue
Nov 12, 15:46 UTC
Update - There is an ongoing infrastructure issue and we are in discussions with our provider to resolve it
Nov 12, 15:11 UTC
Update - Facial Similarity reports, which were previously identified to also be suffering from minor delays, are back to normal functioning.

We continue to investigate the underlying issue and delays in Known Faces and Repeat Attempts.
Nov 12, 14:59 UTC
Update - We are continuing to investigate this issue.
Nov 12, 14:57 UTC
Investigating - Since ~1pm UTC, we started to experience degraded performance in our search cluster for faces, affecting both Known Faces reports, and Repeat Attempts. Some processing might be suffering unexpected delays.
Nov 12, 14:36 UTC

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Elevated errors on GET /motion_captures list endpoint
Postmortem - Read details
Nov 9, 14:10 UTC
Resolved - This incident is resolved.

It was caused by a faulty code change which has been reverted.

We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.
Nov 4, 19:15 UTC
Update - We continue to monitor the situation. The system remains stable.
Nov 4, 19:03 UTC
Identified - The issue has been identified and we are monitoring the resolution
Nov 4, 18:10 UTC
Monitoring - A fix has been deployed and we are monitoring
Nov 4, 18:10 UTC
Investigating - Increased 404 eror rate when listing motion media
Nov 4, 15:20 UTC

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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