We have confirmed that the issue that was causing increased turnaround times for checks that go through manual has been resolved.
Nov 22, 15:30 GMT
We have released a fix and are monitoring.
Nov 22, 14:14 GMT
This issue relates to a problem that is impacting manual processing by our BPOs who are using the newly released Chrome 96 version. We are working on a fix.
Nov 22, 11:47 GMT
We are continuing to investigate this issue.
Nov 22, 11:31 GMT
We are currently investigating reports of increased general turnaround time. We will provide an update soon.
Nov 22, 10:03 GMT