All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.98 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Right To Work Operational
Webhooks ? Operational
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Watchlist Operational
Identity Enhanced Operational
Webhooks ? Operational
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
Facial Similarity Operational
Webhooks ? Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - We have confirmed that the issue that was causing increased turnaround times for checks that go through manual has been resolved.
Nov 22, 15:30 GMT
Monitoring - We have released a fix and are monitoring.
Nov 22, 14:14 GMT
Identified - This issue relates to a problem that is impacting manual processing by our BPOs who are using the newly released Chrome 96 version. We are working on a fix.
Nov 22, 11:47 GMT
Update - We are continuing to investigate this issue.
Nov 22, 11:31 GMT
Investigating - We are currently investigating reports of increased general turnaround time. We will provide an update soon.
Nov 22, 10:03 GMT
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - ID UK latency is back to normal and stable.
Nov 19, 01:22 GMT
Monitoring - Latency is now returning to normal; we will continue monitoring and provide an update shortly.
Nov 19, 01:15 GMT
Investigating - The ID UK product is experiencing high latency.
We are assessing the problem and correcting it.
Nov 19, 01:03 GMT
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021
Resolved - This incident has been resolved. We have confirmed that the watchlist check is fully operational and we have re-run any effected checks. Thank you for your patience.
Nov 15, 18:08 GMT
Monitoring - Our team has identified the source of the issue with the Watchlist checks as an issue with one of our providers. The issue has now been resolved and we will continue to monitor the situation, and rerun any effected checks.
Nov 15, 17:40 GMT
Investigating - We're investigating reports that watchlist checks are currently unavailable to some users. We apologise for the inconvenience this causes, and we'll be back with an update shortly.
Nov 15, 17:26 GMT
Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.