Onfido Status

All Systems Operational

API Operational

Dashboard Operational

Applicant Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Dashboard Uptime

Fetching

Past Incidents

Oct 20, 2017

No incidents reported today.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

Degraded document and facial similarity processing times

Resolved - This incident has been resolved. Check processing has returned to a stable state and shown no further issues during monitoring.
Oct 14, 09:39 BST

Monitoring - We've resolved the underlying issue and processing times are returning to normal for the affected checks. We will continue to monitor new requests.
Oct 14, 08:34 BST

Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks.
Investigation is in progress; update expected at 09:00 BST
Oct 14, 08:11 BST

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

Degraded document and facial similarity processing times

Resolved - This incident has been resolved.
Oct 10, 20:03 BST

Monitoring - We've resolved the underlying issue and processing times are returning to normal for the affected checks. We will continue to monitor new requests.
Oct 10, 18:08 BST

Identified - We've identified the underlying issue and are working on a fix. Update expected at 17:45 BST.
Oct 10, 17:16 BST

Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks.

Investigation is in progress; update expected at 17:00 BST
Oct 10, 16:40 BST

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.