All Systems Operational
Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.96 % uptime
Today
API ? Operational
90 days ago
99.94 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.99 % uptime
Today
Check Processing Operational
90 days ago
99.92 % uptime
Today
USA (us.onfido.com) Operational
API ? Operational
Dashboard ? Operational
Check Processing Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2019

No incidents reported today.

Oct 21, 2019

No incidents reported.

Oct 20, 2019
Facial Check Processing delays
Resolved - Facial Similarity Checks are now being processed as normal.
Oct 20, 11:04 BST
Update - Facial Similarity Checks processing check times are recovering. We expect it to be back to normal within the next half hour. Next update at 11.00BST.
Oct 20, 10:30 BST
Update - Facial Similarity Checks processing check times are recovering. We expect it to be back to normal within the next hour. Next update at 10.30BST.
Oct 20, 10:02 BST
Identified - We've identified the cause of the delays and are working on a fix. Next update at 10am BST.
Oct 20, 09:02 BST
Investigating - We are experiencing delays in Facial Similarity Checks processing. The team is investigating and will update at 9:00BST.
Oct 20, 08:38 BST
Elevated API Error rates
Resolved - The issue is now resolved and the API is back to normal.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Oct 20, 09:42 BST
Monitoring - The API is now fully operational. We will continue to monitor over the next hour. Next update at 9.30 BST
Oct 20, 08:36 BST
Identified - We have identified the cause of the issue and are in the process of implementing a fix. API calls should return to normal over the next couple of minutes. Next update 08:30 BST.
Oct 20, 07:47 BST
Investigating - We're currently experiencing elevated error rates impacting API, affecting all clients.
Oct 20, 07:24 BST
Oct 19, 2019
Watchlist KYC maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 11:00 BST
Scheduled - Onfido's data partner for Watchlist KYC (not full) will be down for scheduled maintenance on the 19th October 2019 from 10:00 am until 4:00 pm UTC.

During this time, Onfido’s Watchlist KYC checks will not complete and will remain in the 'pending' status. After the scheduled maintenance, Onfido will re-run any checks which are pending.
Onfido's Watchlist Full checks will continue as normal.

You can keep up to date with the status of our platform at any time by subscribing to status.onfido.com. If you have any questions, feel free to get in touch with us at client-support@onfido.com. We apologise for any inconvenience this may cause.
Oct 2, 11:52 BST
Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

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