Onfido Status

All Systems Operational

Dashboard Operational

Applicant Form Operational

API Operational

Check Processing Operational

JS SDK Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Past Incidents

Dec 11, 2018

No incidents reported today.

Dec 10, 2018

Display error on Onfido web dashboard

Resolved - We've fixed this issue; documents are now rendering correctly on the dashboard.
Dec 10, 17:17 GMT

Investigating - We're currently investigating a display issue on the Onfido dashboard, which is affecting the rendering of document image files.

We'll update again at 17:30 GMT.
Dec 10, 16:40 GMT

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018

Document checks processing delays for some clients

Resolved - Document check processing time issues are resolved for all clients not expecting any impart.

We are continuing the ongoing conversation with those clients that have a planned SLA impact, but given the resolution for all other clients, are resolving this public incident.
Nov 27, 06:17 GMT

Update - Document check processing times are now recovered for almost all clients.

For the remaining clients who have checks falling outside SLAs, we expect these delays to continue but diminish overnight, and will update at 6am GMT
Nov 27, 00:26 GMT

Update - We are continuing to work on Document check processing times.

Most clients are now unaffected, and processing delays are continuing for our impacted clients. Our teams are working to resolve.

Next update at 00:00 GMT
Nov 26, 21:52 GMT

Identified - We have identified an issue that causing some document checks to taking up to 60 minutes to complete.

The issue is impacting some of our clients, while others are unaffected.

We are working to fix this issue. Next update at 21:45GMT
Nov 26, 20:44 GMT