Onfido Status

All Systems Operational

API Operational

Dashboard Operational

Applicant Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

API Uptime

Fetching

Past Incidents

Aug 22, 2018

No incidents reported today.

Aug 21, 2018

No incidents reported.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

Degraded document and facial similarity processing times

Resolved - This incident has been resolved and monitoring observed no further issues.
Aug 18, 14:40 BST

Monitoring - The underlying issue has been resolved and processing times should be back to normal now. We will continue to monitor the situation to ensure our services are fully operational.
Aug 18, 10:45 BST

Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks

Investigation is pending. Next update 11:00 BST
Aug 18, 10:06 BST

Major outage affecting all our services

Resolved - This incident has been resolved. We are continuing to monitor; a post-mortem will follow.
Aug 18, 03:44 BST

Monitoring - We've resolved the underlying issue affecting service availability. We're continuing to monitor the situation.
Aug 18, 02:03 BST

Update - We are still experiencing a major outage to most of our services. Investigation is still in progress. Further update at 00:30 BST.
Aug 17, 23:35 BST

Update - We are still experiencing a major outage to most of our services. Investigation is still in progress. Further update at 23:30 BST.
Aug 17, 22:41 BST

Update - We are continuing to investigate this issue.
Aug 17, 21:45 BST

Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks. Investigation is in progress
Aug 17, 21:32 BST

Aug 16, 2018

No incidents reported.

Aug 15, 2018

Elevated error rates affecting document check processing

Resolved - The service is back to normal operation and shown no further issues during monitoring.
Aug 15, 14:16 BST

Monitoring - A fix has been implemented and the service is back to normal operation. We are continuing to monitor as processing speed returns to normal.
Aug 15, 13:07 BST

Identified - We are experiencing elevated error rates which are causing delays to document check processing for a subset of customers. The issue has been identified and a fix is in progress.
Aug 15, 11:01 BST

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.