This issue is now resolved:
The issue affected Document Reports with address and drivers licence information extraction enabled. We will be individually reaching out to clients who were affected by this issue.
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Jul 17, 14:25 BST
We have implemented a fix for this issue.
We are monitoring closely to make sure issue has been resolved and everything is working as expected.
Jul 17, 13:39 BST
We are seeing an issue that is causing fields for some document checks not to be extracted properly. We have identified the problem and are working on releasing a fix for this issue as soon as possible.
This issue affects address extraction and the extraction of driving licence information such such as vehicle category authorisations.
We will provide a further update in 1 hour or as soon as we have further information on the fix.
Jul 17, 12:42 BST