All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.97 % uptime
Today
API ? Operational
90 days ago
99.97 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
99.98 % uptime
Today
Check Processing Operational
90 days ago
99.93 % uptime
Today
USA (us.onfido.com) Operational
API ? Operational
Dashboard ? Operational
Check Processing Operational
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020
Resolved - Our monitoring indicates that the SDK crashes have stoped and that that the issue is now resolved. We apologise for the disruption caused by this issue.
Feb 18, 19:30 GMT
Monitoring - A fix has been implemented and we are monitoring the situation. The issue only effected the Android SDK.

We apologise for any inconvenience this may have caused.

Next update: 19.30
Feb 18, 18:40 GMT
Investigating - We are currently investigating an issue that is causing crashes in the Android Onfido SDK. This is preventing users from completing the flow and starting a check on Android devices.

Next update at : 18:45
Feb 18, 18:08 GMT
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 15:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 13:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 18:03 GMT
Scheduled - Scheduled Maintenance - Onfido’s data partner for our Watchlist KYC report will have a scheduled maintenance on the 15th of February from 1:00 pm until 3:00 pm UTC. Onfido’s Watchlist Full checks will continue as normal.

During this time, Onfido’s Watchlist KYC checks may not complete and remain in the ‘pending’ status. After the scheduled maintenance, Onfido will re-run any checks which are pending.

You can keep up to date with the status of our platform at any time by subscribing to status.onfido.com. If you have any questions, feel free to get in touch with us at support@onfido.com.

We apologise for any inconvenience this may cause.
Feb 14, 18:01 GMT
Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020
Resolved - This incident has been resolved. We have confirmed that delays have subsided. We will make sure to improve systems to make sure this does not happen again.
Feb 5, 14:24 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 13:47 GMT
Update - We are continuing to investigate this issue.
Feb 5, 13:37 GMT
Investigating - We are currently investigating delays in uploading and downloading documents.
Feb 5, 13:35 GMT