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API   ? Operational
Dashboard   ? Operational
Applicant Form   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
Past Incidents
Aug 22, 2018

No incidents reported today.

Aug 21, 2018

No incidents reported.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018
Resolved - This incident has been resolved and monitoring observed no further issues.
Aug 18, 14:40 BST
Monitoring - The underlying issue has been resolved and processing times should be back to normal now. We will continue to monitor the situation to ensure our services are fully operational.
Aug 18, 10:45 BST
Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks

Investigation is pending. Next update 11:00 BST
Aug 18, 10:06 BST
Resolved - This incident has been resolved. We are continuing to monitor; a post-mortem will follow.
Aug 18, 03:44 BST
Monitoring - We've resolved the underlying issue affecting service availability. We're continuing to monitor the situation.
Aug 18, 02:03 BST
Update - We are still experiencing a major outage to most of our services. Investigation is still in progress. Further update at 00:30 BST.
Aug 17, 23:35 BST
Update - We are still experiencing a major outage to most of our services. Investigation is still in progress. Further update at 23:30 BST.
Aug 17, 22:41 BST
Update - We are continuing to investigate this issue.
Aug 17, 21:45 BST
Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks. Investigation is in progress
Aug 17, 21:32 BST
Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - The service is back to normal operation and shown no further issues during monitoring.
Aug 15, 14:16 BST
Monitoring - A fix has been implemented and the service is back to normal operation. We are continuing to monitor as processing speed returns to normal.
Aug 15, 13:07 BST
Identified - We are experiencing elevated error rates which are causing delays to document check processing for a subset of customers. The issue has been identified and a fix is in progress.
Aug 15, 11:01 BST
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.