All Systems Operational
Europe (onfido.com) Operational
90 days ago
99.99 % uptime
Today
API ? Operational
90 days ago
99.98 % uptime
Today
Dashboard ? Operational
90 days ago
99.99 % uptime
Today
Applicant Form Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Right To Work Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Watchlist Operational
90 days ago
100.0 % uptime
Today
Identity Enhanced Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard ? Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
100.0 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill ? Operational
90 days ago
100.0 % uptime
Today
JS SDK Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 15, 2024

No incidents reported today.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - This incident has been resolved.
Jul 11, 19:02 UTC
Update - This incident has been resolved. Sorry for any inconvenience this has caused.
Jul 11, 19:01 UTC
Update - customers should see improvement since around 30 mins ago, we're still monitoring
Jul 11, 18:41 UTC
Investigating - Studio customers may experience latency on webhook delivery, related teams are investigating the issue.
Jul 11, 16:40 UTC
Jul 10, 2024
Resolved - The system is now working as expected. We are closing the incident.
Jul 10, 20:49 UTC
Monitoring - A fix has been implemented. We are monitoring our services to ensure everything is running correctly.

The backlog of Proof-of-Address tasks is being processed.

Jul 10, 20:34 UTC
Investigating - We've detected an issue in our infrastructure that is preventing us from processing the proof of address uploaded documents.
Jul 10, 18:47 UTC
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance window to the Onfido Dashboard has been successfully finished.
Jul 7, 22:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 UTC
Update - To ensure high quality of service, a Dashboard data migration will be executed. For the duration of the maintenance window list of Checks and Webhook logs displayed in the Dashboard will be "frozen" and will not contain new data.

We have selected this time frame to limit the impact to our customers, since Dashboard usage is typically low. Please plan accordingly and notify your Dashboard users, if applicable.

Jun 26, 10:23 UTC
Scheduled - Dashboard maintenance.
Jun 25, 15:08 UTC
Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.