All Systems Operational
API   ? Operational
Dashboard   ? Operational
Applicant Form   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Platform Maintenance Feb 25, 07:00-08:00 GMT
The Onfido platform will be down for scheduled maintenance between 7am and 8am GMT on Sunday, 25th February 2018.

During this time, Onfido’s services will be inaccessible: it will not be possible to create checks, access the API or access the Onfido dashboard during this period.
Posted on Feb 7, 17:01 GMT
System Metrics Month Week Day
API Uptime
Fetching
Dashboard Uptime
Fetching
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - We can confirm service has returned to normal.

We will conduct a post-mortem in the coming days to understand what went wrong and how we can avoid this issue in future.
Feb 13, 23:00 GMT
Monitoring - The service backend has returned to normal operation; we are continuing to monitor as our system processes the outstanding backlog of document and facial similarity checks affected by this incident.
Feb 13, 21:37 GMT
Identified - The underlying issue has been identified and we're working on a fix. Check processing time has improved, but remains sub-optimal.

Further update at 20:30 GMT.
Feb 13, 19:25 GMT
Update - Investigation is still in progress; processing time is still affected for document and facial similarity checks. Further update at 18:30.
Feb 13, 17:57 GMT
Investigating - We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks. Calls to the Onfido API are still working as expected.

Investigation is in progress and an update is expected at 17:30 GMT.
Feb 13, 16:46 GMT
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.