Mar 24, 14:57 GMT
This issue is now resolved: Increased latency on check processing in the EU region.
As the issue stands resolved, we expect a higher TaT for checks that need manual review as our backlog grew during this incident. So please bear with us while we clear all the backlog created and resume the typical TaT.
We take a lot of pride in running a robust, reliable service and are working hard to ensure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Mar 17, 22:45 GMT
We are continuing to monitor for any further issues.
Mar 17, 22:20 GMT
We have identified the source causing the increase of latency and implemented a fix for this issue.
We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Mar 17, 22:19 GMT
We've currently experiencing issues that are negatively impacting latency on check processing in the EU region.
Our next update will be in 15 minutes. Thank you for your patience.
Mar 17, 22:01 GMT