Delays in check turn-around-times

Incident Report for Onfido

Resolved

This issue is now resolved and our backlog has been cleared. Thank you for your patience during this incident.

Posted May 07, 2021 - 06:59 UTC

Monitoring

We are currently monitoring and working through our check backlog. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

Posted May 06, 2021 - 18:52 UTC

Identified

We're currently experiencing issues that are negatively impacting check turn-around times across all regions and are working on fixing them.

Posted May 06, 2021 - 14:58 UTC