Known Faces reports withdrawn

Incident Report for Onfido

Resolved

This incident has been resolved.

Posted Aug 04, 2022 - 09:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 04, 2022 - 09:36 UTC

Update

All affected Known Faces reports have be rerun.

Posted Aug 04, 2022 - 09:36 UTC

Investigating

We have now successfully rolled back a change that caused increased processing times in Known Faces reports, causing them to be placed into a withdrawn state. We are now in the process of recovering affected reports. Ongoing reports should now be back to normal.

Posted Aug 04, 2022 - 09:19 UTC

This incident affected: Europe (onfido.com) (Known faces).