Degraded performance on document upload and retrieval

Incident Report for Onfido

Resolved

This incident has been resolved. We have confirmed that delays have subsided. We will make sure to improve systems to make sure this does not happen again.

Posted Feb 05, 2020 - 14:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 05, 2020 - 13:47 UTC

Update

We are continuing to investigate this issue.

Posted Feb 05, 2020 - 13:37 UTC

Investigating

We are currently investigating delays in uploading and downloading documents.

Posted Feb 05, 2020 - 13:35 UTC

This incident affected: Europe (onfido.com) (API).