Issue affecting credit reports and UK address lookup
Incident Report for Onfido
Resolved
This incident is now resolved; performance has been stable during our monitoring period.
Posted 16 days ago. Jul 03, 2018 - 12:07 BST
Monitoring
Service has been restored for UK address lookup and credit reports. We're continuing to monitor the fix we've applied and working with our provider to understand the root cause of this issue.

We appreciate that the time taken to resolve this issue was unusually lengthy. Our account management and support teams will follow up with affected customers; we'll also publish a post-mortem once we've completed our investigation. We have also re-run all affected ID and credit record checks that we received during this time period.
Posted 16 days ago. Jul 03, 2018 - 11:16 BST
Update
We're continuing to work with our data partner and anticipate being able to restore service for this functionality within the next 90 minutes.
Posted 16 days ago. Jul 03, 2018 - 10:07 BST
Update
We have discovered that credit reports are affected by the same issue. The UK address lookup API continues to be affected. We are continuing to work with our data provider to resolve this issue. Next update expected at 17 BST.
Posted 17 days ago. Jul 02, 2018 - 15:14 BST
Update
We are continuing to work on a fix for this issue.
Posted 17 days ago. Jul 02, 2018 - 15:13 BST
Update
We are continuing to work with our data provider to resolve this issue.
Posted 17 days ago. Jul 02, 2018 - 12:37 BST
Identified
Service has been restored for UK ID record checks.

We are still experiencing issues with UK address lookups and are working with our data provider to identify and resolve the issue. Next update by noon BST.
Posted 17 days ago. Jul 02, 2018 - 11:19 BST
Investigating
We're currently experiencing an issue affecting the processing of all United Kingdom ID record checks and UK address lookups. The team is investigating. Next update at 11:30 BST.
Posted 17 days ago. Jul 02, 2018 - 10:30 BST
This incident affected: API and Dashboard.