API and Dashboard Availability Issues

Incident Report for Onfido

Resolved

This incident has been resolved.

Posted May 15, 2018 - 15:46 UTC

Monitoring

Service has been restored. We are continuing to monitor the underlying cause.

Posted May 15, 2018 - 15:12 UTC

Identified

We have identified the underlying issue and are working on a fix. Expected update at 16:15 BST.

Posted May 15, 2018 - 15:04 UTC

Investigating

We are currently investigating availability issues on the API and Dashboard.

Posted May 15, 2018 - 14:57 UTC

This incident affected: Europe (onfido.com) (API, Dashboard).