Degraded Check Processing Time
Incident Report for Onfido
Resolved
The API is now stable and no further action is required.
Posted Jul 09, 2018 - 20:43 UTC
Monitoring
The issue has been resolved and processing times should be back to normal now. We will continue to monitor the situation to ensure our services are fully operational.
Posted Jul 09, 2018 - 19:44 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 09, 2018 - 18:00 UTC
Investigating
We are experiencing backend issues affecting the processing times of document checks. We have identified the root cause and are working to resolve.
Posted Jul 09, 2018 - 17:54 UTC
This incident affected: Europe (onfido.com) (API).
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