Degraded document and facial similarity processing times
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted 9 months ago. Oct 10, 2017 - 20:03 BST
Monitoring
We've resolved the underlying issue and processing times are returning to normal for the affected checks. We will continue to monitor new requests.
Posted 9 months ago. Oct 10, 2017 - 18:08 BST
Identified
We've identified the underlying issue and are working on a fix. Update expected at 17:45 BST.
Posted 9 months ago. Oct 10, 2017 - 17:16 BST
Investigating
We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks.

Investigation is in progress; update expected at 17:00 BST
Posted 9 months ago. Oct 10, 2017 - 16:40 BST