Degraded document and facial similarity processing times
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted Oct 10, 2017 - 19:03 UTC
Monitoring
We've resolved the underlying issue and processing times are returning to normal for the affected checks. We will continue to monitor new requests.
Posted Oct 10, 2017 - 17:08 UTC
Identified
We've identified the underlying issue and are working on a fix. Update expected at 17:45 BST.
Posted Oct 10, 2017 - 16:16 UTC
Investigating
We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks.

Investigation is in progress; update expected at 17:00 BST
Posted Oct 10, 2017 - 15:40 UTC