Limited delays in check processing
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted Dec 06, 2023 - 19:05 UTC
Update
The issue is mitigated and there is no impact. We will continue monitoring.
Posted Dec 06, 2023 - 17:02 UTC
Update
We are continuing to investigate this issue.
Posted Dec 06, 2023 - 16:00 UTC
Update
The issue is limited to EU.
We are still experiencing limited degraded performance in EU.
Posted Dec 06, 2023 - 15:15 UTC
Update
We are continuing to investigate this issue.
Posted Dec 06, 2023 - 15:05 UTC
Investigating
We've currently experiencing issues that are negatively impacting latency on check completion.

Our next update will be in 15 minutes. Thank you for your patience.
Posted Dec 06, 2023 - 14:50 UTC
This incident affected: USA (us.onfido.com) (Document Verification), Canada (ca.onfido.com) (Document Verification), and Europe (onfido.com) (Document Verification).
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