Authorization errors in Public API

Incident Report for Onfido

Resolved

Between 14:30 and 15:30 UTC, customers in the CA region experienced degraded access to the Public API. A faulty deployment in the authentication layer caused valid tokens to be incorrectly rejected, resulting in failed API requests.

The issue has been fully resolved. No action is required on your end. We apologise for the disruption.

Posted Sep 07, 2026 - 14:30 UTC