Degraded facial check processing
Incident Report for Onfido
Resolved
Service has been restored for both the standard and video variants of the facial similarity report.

We are continuing to monitor accuracy and investigate the root cause; a post-mortem will follow.
Posted 3 days ago. May 18, 2018 - 07:31 BST
Monitoring
Service has been restored for the standard variant of the facial similarity report.
The video variant of the facial similarity report is still affected. We're working on a fix for this. Next update expected within 24h.
We are continuing to monitor the underlying cause.
Posted 3 days ago. May 17, 2018 - 23:02 BST
Identified
We have identified the underlying issue and are working on a fix.
Posted 3 days ago. May 17, 2018 - 21:39 BST
Investigating
We are currently investigating inconsistent algorithmic behaviour affecting accuracy of face matching
Posted 3 days ago. May 17, 2018 - 19:19 BST