EU Infrastructure Maintenance
Scheduled Maintenance Report for Onfido
The scheduled maintenance has been completed.
Posted May 09, 2021 - 03:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 09, 2021 - 02:00 BST
We will be undergoing scheduled maintenance during this time.
Posted Mar 24, 2021 - 11:32 GMT
Dear Customer,

At Onfido we’re committed to providing a secure, reliable, and seamless experience for you and your customers.

We wanted to inform you that we will be undertaking essential maintenance on the Onfido EU platform on 9th May between 2am-3am GMT+1 / 8th May between 9pm-10pm EDT

During this time, Onfido’s platform (including the Onfido Dashboard, API and SDK) will be unavailable and it will not be possible to submit Onfido checks or to access customer information via Onfido’s platform.

We understand that business growth is a key priority and we apologise for the inconvenience.

Please refer to our official documentation for error handling on

Here you will find a dedicated FAQ
Posted Mar 22, 2021 - 12:36 GMT
This scheduled maintenance affected: Europe ( (API, Dashboard, Applicant Form, Check Processing).