Unable to create reports in EU

Incident Report for Onfido

Resolved

The incident has been resolved.

We'll share a public post-mortem later.
Posted Dec 09, 2025 - 12:12 UTC

Monitoring

The API is now fully available. We are monitoring the situation.
Posted Dec 09, 2025 - 11:39 UTC

Identified

We have identified an issue in the infrastructure that handles reports creations.
We are working on restoring it.
Posted Dec 09, 2025 - 11:15 UTC
This incident affected: Europe (onfido.com) (API).