Delays in Document report processing (all Regions)

Incident Report for Onfido

Resolved

Between 10:05 UTC and 10:19 UTC we experienced delays for a significant part of document reports, as well as errors on our Autofill product. This was due to the release of a faulty component. The release was rolled back to resolve the situation. The delayed reports backlog is being processed.

Posted Jan 21, 2026 - 10:00 UTC