Degraded processing times on document checks
Incident Report for Onfido
Resolved
This incident has been resolved.
Posted Nov 15, 2017 - 22:28 UTC
Monitoring
Performance has now improved and we're continuing to monitor this issue
Posted Nov 15, 2017 - 19:09 UTC
Identified
The issue has been identified and we're working on a resolution
Posted Nov 15, 2017 - 16:41 UTC
Investigating
We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks.

We're investigating these issues and expect to update at 16:30 GMT.
Posted Nov 15, 2017 - 16:22 UTC