Web SDK Outage (all regions)

Incident Report for Onfido

Resolved

From approximately 1:21 PM UTC to 1:46 PM UTC, there was a disruption to accepting Document requests from the Web SDK as well as Entrust IDV SDKs for flows containing web modules.

Onfido Android & iOS SDKs were not impacted.

We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.

Posted Sep 01, 2026 - 13:21 UTC