Increase of withdrawn device intelligence reports

Incident Report for Onfido

Resolved

All withdrawn reports were re-run.

In progress workflow runs should be resumed now.
Posted Sep 23, 2025 - 10:40 UTC

Monitoring

We have rolled back a faulty deployment that caused device intelligence reports to be withdrawn. We are currently re-running them.

Studio workflow runs that are in progress will be resumed once the device intelligence reports are re-run.

This disruption lasted for 1 hour between 07:04 UTC and 08:06 UTC.
Posted Sep 23, 2025 - 10:08 UTC
This incident affected: USA (us.onfido.com) (Device Intelligence) and Europe (onfido.com) (Device Intelligence).