Increased turnaround time for check processing in the EU region.
We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Posted Aug 13, 2025 - 15:15 UTC
Monitoring
We have implemented a fix for this issue. The expected impact is scoped to the document reports that require some part of manual processing. This has created a backlog of manual reports that need processing, which will be cleared in the next 20 minutes.
We are monitoring closely to make sure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.
Posted Aug 13, 2025 - 14:35 UTC
Update
We are continuing to work on identifying the issue.
The next update will be provided in 15 minutes.
Posted Aug 13, 2025 - 14:12 UTC
Investigating
We're currently experiencing issues that are negatively impacting turnaround time for document report processing in the EU region.
Our next update will be in 15 minutes. We appreciate your patience.
Posted Aug 13, 2025 - 13:57 UTC
This incident affected: Europe (onfido.com) (Document Verification).