Degraded document and facial similarity processing times
Incident Report for Onfido
Resolved
This incident has been resolved and monitoring observed no further issues.
Posted Aug 18, 2018 - 13:40 UTC
Monitoring
The underlying issue has been resolved and processing times should be back to normal now. We will continue to monitor the situation to ensure our services are fully operational.
Posted Aug 18, 2018 - 09:45 UTC
Investigating
We've currently experiencing issues that are negatively impacting processing times for document and facial similarity checks

Investigation is pending. Next update 11:00 BST
Posted Aug 18, 2018 - 09:06 UTC
This incident affected: Europe (onfido.com) (API, Dashboard).
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