Dashboard in EU is partially unavailable

Incident Report for Onfido

Resolved

This incident has been resolved.

The capacity of part of our search infrastructure was insufficient to service request volumes, and has been scaled up accordingly.

Posted Oct 26, 2023 - 16:42 UTC

Monitoring

There was an increase of load in our database backends. It is now back to normal. We are monitoring and searching for the source of the load increase

Posted Oct 26, 2023 - 14:23 UTC

Investigating

The Dashboard in EU is unavailable and will report errors when running searches.
We are investigating

Posted Oct 26, 2023 - 13:00 UTC

This incident affected: Europe (onfido.com) (Dashboard).