Identity Enhanced is experiencing a major decrease in TaT for applicants globally (excluding UK, US applicants)

Incident Report for Onfido

Resolved

This incident has been resolved. New reports are being processed as normal.

Pending reports created during the incident are being retried and these are expected to complete within the next hour.

Posted Aug 28, 2025 - 12:15 UTC

Monitoring

The service is beginning to stabilize. However, a portion of identity reports (for applicants from locations outside of US and UK) are still experiencing slower Turnaround times (TaT) from the technical difficulties of the provider.

Posted Aug 28, 2025 - 11:31 UTC

Identified

One of our third-party providers is experiencing technical difficulties.

Posted Aug 28, 2025 - 11:22 UTC

Investigating

We are currently investigating this issue.

Posted Aug 28, 2025 - 10:33 UTC

This incident affected: USA (us.onfido.com) (Identity Enhanced) and Europe (onfido.com) (Identity Enhanced).